Terms & Conditions

All prices are in US$.

TRAVEL DOCUMENTS

Your e-mail confirmation copy is the only travel document you will need. Your air arrangements have been e-ticketed. All flights should be reconfirmed at least 72 hours prior to departure directly with the airline. Always advise the airline counter agent of your final destination to assure your luggage is tagged correctly. Your hotel and/or car rental company will have your reservation. Check in with your selected vendor for your service. If you have any questions please contact. (866) 907-8445
POLICIES

Changes after Ticketing/Cancellation after Ticketing
Please contact Travel Services Group, Inc (866) 907-8445


Changes before or during Travel call (866) 907-8445 Business hours are Monday - Friday 8 am - 5:30 PM, Saturday 9 am - 1 PM, HST.


If you need to extend hotel or car reservation after business hours, please contact vendor directly, and contact on the next business day.

All transactions may be subject to additional service fees.

By agreeing to the terms and conditions noted, you are authorizing Travel Services Group, Inc and or Hawaii Onsale as the credit card

1. Voluntary Change Fee: Passenger name changes are never permitted under any circumstances. Airline change penalty fees vary by airline and fare type, up to and including being non-changeable. In addition to airline-decreed change penalty fees and fare differences, there is a $50.00 PER PERSON service fee for all discretionary changes to a package once it is purchased. If hotel and/or car are changed within seven (7) business days of arrival, A MINIMUM OF ONE NIGHT, PLUS ANY APPLICABLE TAXES WILL APPLY. All changes are subject to availability, and other restrictions may apply. Call Travel Services Group, Inc for assistance and exact fees.

* For most airlines, changes must be made PRIOR to the scheduled travel date. Once the travel date is past, the ticket has no value.

2. Cancellations after Purchase: Airline cancellation fees vary by airline and fare type, up to and including being NON-REFUNDABLE. Fees apply once package is purchased.

For cancellations received 8 or more days prior to departure: In addition to cancellation penalty fees decreed by the airline, a (minimum) $50.00 PER PERSON service fee will also apply.

For cancellations received 3 to 7 days prior to departure: In addition to cancellation penalty fees decreed by the airline, a (minimum) $50.00 PER PERSON service fee, 1 night hotel, and 1 day car (plus any applicable taxes) will apply.

For cancellations received within 3 days prior to departure, in addition to cancellations penalty fees decreed by the airlines a minimum $50 per person service fee, 2 night hotel and 2 day car penalty (plus any applicable taxes) will apply.

* For most airlines, the cancellation must be made PRIOR to the scheduled travel date. Once the travel date is past, the ticket has no value.

In case of illness or death of passenger or immediate family member, please call Travel Services Group, Inc for special assistance.

3. Refund Policy: Once the travel commencement date is reached, the package is totally NON-REFUNDABLE. Partially used packages are totally NON-REFUNDABLE. Any unused or partially used components of the package including hotel accommodations and car rentals are NON-REFUNDABLE. Once purchased, insurance costs are totally NON-REFUNDABLE. All refunds of unused airline tickets are at all times subject to the carrier's ticket rules and regulations which may not allow any refunds. Cancellation fees will be assessed and are non-refundable for any reason, including illness or any other emergencies.

Requests must be received within fourteen (14) days of travel commencement date. Refunds are normally processed within two (2) weeks, but may be subject to delay based upon the vendors' ability to release from the original booking.

4. Airline Policy: Normal check-in is at least two hour prior to scheduled departure time. All flights are to be reconfirmed by the passenger at least 72 hours prior to departure with the airline. Normal airline policies remain applicable. Passenger name must match the name on a valid Government issued photo ID such as a driver's license or passport.

5. Hotel Policy: Normal check-in is 3:00 PM for most properties. Normal check- out is 11:00 am. Incidental charges incurred by the client are not included with the package and are the sole responsibility of the client. The individual resort fees where applicable are also not included in the package cost.

6. Car Rental Policy: Driver must be 25 years or older with a valid driver's license and a major credit card in the driver's name. An underage driver’s fee of $15 - $20/day per driver ages 21 to 24 will be assessed by the car rental company. Hawaii law requires child restraint seats for all children under 4 years old and less than 40 pounds; these are available for rent from the car company. All extra fees and miscellaneous taxes are the responsibility of the client.

*** For Hertz only: driver must be over 25 years old ***

CAR RENTAL GENERAL INFORMATION

Drop off Charges:
Varies from Car Company to Car Company

Honolulu Airport to Waikiki $15- $20
Waikiki to Honolulu Airport $30
Kahului to Ka'anapali $15- $40
All other Maui combos $30- $100
Hilo Airport to Kona Airport $45- $65
Kona Airport to Hilo Airport $45- $65
Hilo to Kona off Airport $45- $65
Kona off Airport to Hilo $45- $65
Kona Airport -- Kona off Airport $50 (either direction)

NOTE: Kauai and Molokai - all cars must be returned to the airport.

Additional Charges:
Additional Driver Fee $3.50 - $6.00/day, per driver.
Child Restraint Seats $5.00 - $6.00/day

Miscellaneous taxes and other fees may apply including Hawaii General Excise Tax of 4.166% tax, Hawaii Rental Vehicle Surcharge of $3 per day, Vehicle License Fee of up to $1 per day and Airport Concession Fees of up to 10%.

Note: All above is subject to change without notice.

7. Airline Mileage Upgrades: Certain bulk fares are not eligible for mileage upgrades. Please check with the individual airline for upgrade eligibility.

Travel Services Group, Inc (866) 907-8445

EMAIL
For inquiries: info@sunsationtours.com
For cancellations: confirm@sunsationtours.com

HOURS
Monday - Friday 8 am - 5:30 PM
Travel Services Group, Inc (866) 907-8445